Terms & Conditions

A Legal Disclaimer

The information provided in these Terms & Conditions is intended to establish the legal relationship between Carolina Prime Cleaning LLC and visitors, customers, and users of our website and services. These Terms govern your access to and use of our website, including requesting quotes, booking cleaning services, and making online payments.

These Terms & Conditions are designed to protect both our customers and our business by outlining the rights, responsibilities, and expectations of each party. Because laws may vary by jurisdiction, these Terms are governed by the laws of the State of North Carolina, and users are responsible for ensuring they understand any rights or obligations that may apply to them under applicable law.

Nothing contained in these Terms & Conditions should be interpreted as legal advice. If you have questions regarding your legal rights or obligations, you should consult a qualified attorney.

Terms & Conditions - The Basics

These Terms & Conditions explain the rules and conditions that apply when you use the Carolina Prime Cleaning LLC website or purchase our residential and commercial cleaning services.

By accessing our website, requesting a quote, scheduling a service, or making an online payment, you agree to comply with these Terms & Conditions.

These Terms describe the responsibilities of both Carolina Prime Cleaning LLC and our customers, including how appointments are scheduled, how payments are processed, cancellation and refund policies, customer responsibilities, limitations of liability, intellectual property rights, privacy practices, and other important information relating to the use of our website and services.

Our goal is to provide transparent, secure, and professional experience while protecting the interests of both our customers and our business.

What to Include in the T&C Document

Our Terms & Conditions include information regarding:

Eligibility to Use Our Website and Services, including the requirement that users provide accurate information when requesting services.
The Cleaning Services We Offer including residential, commercial, office, Airbnb, move-in/move-out, deep cleaning, and specialty cleaning services.
Quotes and Pricing, explaining that estimates are based on the information provided by the customer and that final pricing may change depending on the property's condition, size, accessibility, or additional services requested.
Appointments and Scheduling, including how services are booked, confirmed, rescheduled, and canceled.
Online Payments, including accepted payment methods, payment processing through secure third-party providers, payment due dates, and applicable cancellation or late payment policies.
Customer Responsibilities, including providing safe access to the property, securing pets, notifying us of hazards, and protecting valuable or fragile items before service begins.
Our Satisfaction Guarantee, explaining how customers can report concerns and request corrective service when appropriate.
Property Damage Claims, including the procedures and time frame for reporting accidental damage related to our services.
Website Use, includes prohibited activities such as unauthorized access, misuse of the website, or unlawful conduct.
Intellectual Property Rights, stating that all website content, logos, photographs, graphics, and text are the property of Carolina Prime Cleaning LLC and may not be copied or reproduced without written permission.
Privacy and Data Protection, explaining that personal information is collected and handled in accordance with our Privacy Policy.
Third-Party Services, including payment processors, scheduling platforms, mapping services, and social media platforms used to support our website and business operations.
Limitation of Liability, describing the extent of Carolina Prime Cleaning LLC's responsibility as permitted under the laws of the State of North Carolina.
Governing Law, stating that these Terms & Conditions are governed by the laws of the State of North Carolina.
Changes to These Terms, explaining that we may update these Terms & Conditions from time to time and that revised versions will be posted on our website with an updated Effective Date.
Contact Information, providing customers with ways to contact Carolina Prime Cleaning LLC regarding questions about these Terms & Conditions.

At Carolina Prime Cleaning LLC, we are committed to providing professional, reliable, and transparent services. Our Terms & Conditions are intended to ensure a fair experience for both our customers and our business while supporting clear communication, quality service, and compliance with applicable laws.